• After receiving your products, customers have to the right to open the package and check the products. Products can be returned for an exchange or refund. The refund or exchange must be requested and returned within 14 days after delivery date. The products must not be used, and the box must not be damaged in order to be eligible for a refund. The products must be returned in all original packaging, including price labels, extra laces, hangtags, dust bags and other included accessories. Shoes that have marks of use, damage or missing shoe boxes and missing shoe accessories, such as extra laces, price labels, hangtags and dust bags will not be accepted for a refund.
• Returns that are not placed within the shipping box will not be accepted. For example, a sneakerbox must be placed within the shipping box in order to protect the sneakerbox. If a shipping label is attached on just the sneakerbox we will not accept this return.
• For customers from the Netherlands: you can create your return label on our return portal: click here
• For international customers: please contact us at info@raminkicks.com and provide your order number in the e-mail. We will reply to your e-mail with a link where you can obtain a DHL return label.
• Once your return has been arrived at our location and has been approved, it can take up to 5 working days before receiving your refund in the same method as your payment.
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