TERMS & CONDITIONS

Throughout the website, the terms ‘we’, ‘us’ and ‘our’ refer to Raminkicks. By accessing the Raminkicks website, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not wish to be bound by these Terms of Use, please do not use this Site. The materials contained on this web site are protected by the relevant copyright and trademark laws

1 ORDERS

1.1 When the customer makes an order on the Raminkicks website, they make an offer to conclude a purchase agreement.
1.2 Raminkicks reserves the right not to deliver in the event that the product was not in stock at the time of receiving the order.
1.3 Raminkicks reserves the right to adjust the price of products at any given time. The same applies for our right to mention the correct price for an item that was incorrectly stated on the webshop at the time of ordering.
1.4 In the case of being unable to deliver the product, Raminkicks deserves the right to cancel the order. The customer will be contacted, and the payment will be refunded within 7 days.

2 PAYMENT

2.1 The payment methods that are available on the Raminkicks website are:
PayPal
iDeal
Bankcontact
Sofort
2.2 As soon as your order and payment is submitted to the Raminkicks webshop, you will receive a notification e-mail with the details of your payment and order.
2.3 For any questions related to your order, customers can contact us at info@raminkicks.com. We will reply your message within 24 hours.

3 SHIPPING & DELIVERY

3.1 We will be using the services of PostNL/DHL/UPS for our shipments. Our shipping rates can be found on the Shipping page. After dispatching an order, a tracking number will be sent to the customer.
3.2 International customs duties and sales taxes on orders for shipments outside the European Union (EU) will not be refunded.

4 RETURN & REFUND POLICY

4.1 After receiving your products, customers have to the right to open the package and check the products. Products can be returned for an exchange or refund. The refund or exchange must be requested and returned within 14 days of delivery date. The products must not be used, and the box must not be damaged in order to be eligible for a refund. The products must be returned in all original packaging, including price labels, extra laces, hangtags, dust bags and other included accessories. Shoes that have marks of use, damaged or missing shoe boxes and missing shoe accessories, such as extra laces, price labels, hangtags and dust bags will not be accepted for a refund.
4.2 Customers can contact us within 14 days at info@raminkicks.com to request a refund or exchange and provide us with the tracking number of the shipment.
4.3 Until a product reaches us, the customer is responsible for it. Raminkicks is not responsible for return shipping costs or returns that are lost. 

5 EXCHANGE

5.1 If the customer would like to make an exchange, please contact us at info@raminkicks.com for the requested product and size. If the exchange is not available, we will send you an email with other suggestions or to refund the full amount. The maximum amount of days to exchange your product is 14 days after receiving it. All items are eligible for a one-time exchange. Note that extra shipping costs may apply to an exchange.

6 USE OF CONSENT

6.1 All the content found on the Raminkicks website including logos, photographs, and videos belong to Raminkicks.

7 COMPANY INFORMATION

7.1 The website raminkicks.com and registered domain is owned by Raminkicks. The company is registered at the Kamer van Koophandel in the Netherlands. Registration number: 74705776.

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